Should disruptions occur unexpectedly when using our solutions, our customers and partners have direct access to our experienced experts. Once our support team has assessed the problem, the customer is promptly provided with a solution.
Errors are quickly resolved in close collaboration with our product development team. Customer requests and suggestions are also closely monitored by the product management team and may be incorporated in functionality enhancements of future product versions. Through our service contracts, our customers can have access to all the latest software versions. In addition to further technical services such as our newsletter and Knowledge Base, customers can regularly meet with the product management and product development team. During these discussions, they learn about the current roadmap and can provide direct feedback, thereby influencing future development.
If you wish to contact CERTA Support:
Monday to Friday
8:00 am to 12:00 am and 1:00 pm to 5:00 pm
+49 9103 7155050